Thank You!

Thank you for contacting PETA.

If you e-mailed PETA to report an animal who is currently in need, we ask that you also send your email to [email protected] and call our office at 757-622-7382 and dial “0.” If you are calling between 6 p.m. and 8:30 a.m. ET, please listen carefully to the recording for instructions on reaching our after-hours emergency pager.

If you are a member of the media, please use our e-mail form at http://www.PETA.org/media/contact-media-department/ or call us at 757-622-7382.

If you are reporting a website showing animal abuse, see http://www.PETA.org/action/get-active-online/cruelty-internet/ to learn about actions you can take in response.

If you are inquiring whether a particular company experiments on animals, visit http://www.PETA.org/living/beauty/ for relevant information.

If you are notifying us about a change in your e-mail or postal addresses, or if you are requesting to be removed from one of our mailing lists, your message will be passed along to the appropriate staff members here who will process your request, even if you don’t receive further notification.

If you have responded to one of our action alerts and received a reply that the mail could not be delivered, please note that many times, when we issue an action alert, the volume of e-mail may exceed the capacity of the recipients’ e-mail servers or accounts—this is actually a good sign that many people are speaking out. If we find that an address is being permanently blocked, however, we will try to find a new address and update the action alert accordingly.

Please also bear the following in mind:

• If the answer to your question is on any of our websites—all of which may be searched from the Search box at http://www.PETA.org —you may not receive a response because of the huge volume of mail sent to PETA. You also may not receive a response if you are forwarding information to us, such as an article or a website link, although we will make sure that it gets to the correct department for review.
• Please do not send your question to other PETA e-mail accounts; we will ensure that your message gets to the proper person—duplicated efforts take up time that is vitally needed for our efforts to help animals. We read all letters and value your comments and suggestions, which will be shared with the appropriate staffers even if you do not receive a response.
• Please allow up to two weeks for most inquiries that require responses.
• If you are inquiring about your membership or monthly pledge, you should receive a personal response within five business days.
• Requests for literature or other free materials that include a mailing address will be fulfilled right away.
• We cannot open any e-mail attachments for security reasons. If you have sent an attachment, please re-send your message with the contents of the attachment (or a description of the contents) within the body of the e-mail.
• You may receive a form response (in addition to this automated reply) when writing regarding a subject about which we have received a great deal of mail. This allows us to use our time most effectively to help animals and to provide people with information as quickly as possible.
• PETA receives hundreds of reports of abuse and neglect of animals every day from around the world, far more than we—or any other organization—could personally address. In order to use our time most effectively to help as many animals as possible, we cannot reply with details of the actions we may be taking for most reports, nor can we give updates on cases in progress. We are also not able to issue hundreds of action alerts each day, as we trust you will understand.
• If your e-mail account includes a junk-mail (“spam”) filter and you wish to receive a response, please make sure that the filter does not block messages from PETA (PETA.org).

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Thanks again for writing and for your interest in animal rights.

Sincerely,

The PETA Staff