Member Services Representative

Position Objective:

To enter data into the computer to maintain accurate and up-to-date records of members of and contributors to the organization and to act as the primary contact for donors with concerns regarding membership issues

Term of Employment:

Reports to:

Primary Responsibilities and Duties:

• Provide excellent service to members through correspondence and on the telephone
• Process and send members return donation correspondence for incomplete checks or credit card donations for any other reason that a banking institution is unable to process the funds
• Data entry for a variety of  information to member files
• Handwrite acknowledgement cards to be mailed to the donors and recipients of special gift donations
• Balance the donations entered to the batch totals provided by the caging vendor
• Assist other staff members with questions
• Verify and complete missing information required for data entry
• Perform other duties as requested by the manager

Qualifications:

• Minimum of one year of data entry experience
• Proficiency using a 10-key calculator
• Ability to accurately type minimum of 35 words per minute
• Working knowledge data base mail-merge systems
• Accurate and detail-oriented
• Ability to lift and carry up to 20 lb. up and down stairs
• Commitment to the objectives of the organization
• Knowledge of animal rights issues and current PETA campaigns

To apply now, please click here. If you are unable to complete the online application, please mail your résumé and cover letter to:

Human Resources Department
501 Front St.
Norfolk, VA 23510